Sign up and Win!

Sign Up and Win a£200 Thaikhun Meal Voucher!

This site uses cookies to enhance your user experience. If you continue we'll assume that you are happy to receive all cookies. Read more.

Safety First For Families at intu Metrocentre

intu Metrocentre is a family friendly and safe place to visit, shop and have fun. However, losing a child, even for a few moments can be very distressing and our Child Safe Shopping scheme can help reassure and get help fast.

Helpline Stickers

Look out for the bright orange smiley balloon stickers - these carry our helpline number: 08444 48 42 29. If you lose a child or need to report an incident look for the nearest sticker and ring this number to talk directly to our security and customer services team.

Mums & Dads

Teach your child that if they are ever separated from mum, dad or guardian, not to panic, but to look for the nearest window sticker, from where they can either look for a security guard, or a parent with children and ask them to ring the number, or go into the shop. Also make sure teenagers know that they can also use the number, should they need help.

Free Wristbands

A mobile number on a wristband is the simplest and quickest way to help a lost child. Wristbands are always available from any customer service desk throughout the centre. These wristbands are bright, waterproof and tough so as well as shopping they are ideal for other days out or journeys into busy towns and cities.

Child Safety Tips

It’s easy for children to get distracted in busy places. Most children are reunited very quickly, but a child is vulnerable while lost so it’s important to teach a child what to do.

If you are lost...

• Stop, stand still and look, don’t run about
• If you see the person you were with, go to them and hold their hand
• If lost in a shop, go to the nearest till point and talk to a shop assistant. Most shop assistants will wear uniforms or badges
• If in the centre, look for nearest bright window sticker, and then look for a security guard or a mum with children and ask her to ring the number, or ask for help in the shop
• Don’t go up to anyone else

…but the best way to help a lost child is to try and prevent it happening in the first place:

• Encourage children to stay close to you
• Use reins or wrist links
• Don’t leave a child in an unsupervised play area
• Write a contact number on a wristband or tag
• Carry an up to date photograph
• Make a note of what the child is wearing